All the troubleshooting assistance found here has been re-written and updated in my Macintosh Troubleshooting book: 'Fix a troubled Mac'

Available to purchase ($15), from the KAGI online store.


These Procedures are for any Macintosh that can boot into Mac OS 9.2.2 or earlier. If you need Mac OS X bootable only Support, go here

Application Problems
(on launch or during use)

  • Increase application memory (get info on application icon)

  • Temporarily move troublesome application's preferences to desktop. (Adobe software is a big offender)

  • Disable Sleep settings in Energy Saver control panel

  • Check to see if application will launch after extensions are disabled.

  • Disable Virex Control Panel, Norton AntiVirus &/or Norton Utilities to verify that they are not the problems

  • Check for any corrupt fonts (disable non system fonts first)

  • Check for and disable either Adobe Type Reunion, ATM Deluxe, Extensis Menu Fonts or Suitcase Extension.

  • Disable Aladdin Magic menu or other auto file compression software

  • Turn Virtual Memory OFF (Prior to Mac OS 8, increase/decrease disk cache, turn 32bit address on/off etc)

  • Check Resoures in System (eg: CarbonLib, Apple Guide, Applescript) are available and up to date.

  • Check for desktop/background printing issues. Hold or Delete any queued print jobs, trash items in Printmonitor folder in System.

  • Check for Network connectivity or File Sharing (turn off) issues (for more info see Network issues)

  • Try disconnecting the Ethernet connection as some programs may be negotiating a network for some strange reason. (eg: templates on an obsolete or missing server)

  • Check for ATI, Nvidia or other graphics driver related issues (monitor resolutions, bit depth, screen sleeping)

  • As a last resort, trash the crashing Application preferences, Reinstall & rebuild desktop.