All the troubleshooting assistance found here has been re-written and updated in my Macintosh Troubleshooting book: 'Fix a troubled Mac'

Available to purchase ($15), from the KAGI online store.


These Procedures are for any Macintosh that can boot into Mac OS 9.2.2 or earlier. If you need Mac OS X bootable only Support, go here

Problematic, unreadable, unrecognised format
or hard disk locked Issues

  • Verify that the correct USB/PCCard/Firewire or adaptec SCSI or Iomega driver is installed.

  • Check that latest driver is updated and any interfaces have the newest firmware (if applicable)

  • Check that the correct hard disk driver is 'formatted' with correct utility for the MacOS used.

  • If disk is HFS+ you need to Boot off MacOS 8.1 or later. To convert HFS to HFS+ use Plusmaker.

  • Restart & Boot off CD-ROM, run Diskwarrior to fix any 'volume wrapper' issues and to 'preview' volume

    1. backup essential data & preferences before 'optimising' or 'repairing' disk directories

    2. scan media check & MBD/wrapper etc (REPORT mode only) using Nortons Disk Doctor (v5.0.2 or later)

    3. defragment disk with Nortons Speed Disk (v5.0.2 or later) with 'Check Media' option turn ON

  • An Invisible Disk can be made visible with Alsoft's Make Visible utility

  • If Disk cannot be 'unlocked', run Nortons Disk Editor to 'low level edit the bits value' and write to disk. (WARNING: make sure you know what you are doing before try this)